NHS App
Ordering Repeat Prescriptions
Repeat prescriptions are medications which appear on your prescription slip which the doctor would like you to continue on a regular basis. Your list can also be found on your online account.
When ordering a prescription on the telephone please call between the following times:
- 10:00am – 11:30am
- 2:30pm – 3:30pm
How to Request a Repeat Prescription
Repeat prescriptions may be ordered in 2 ways:
- Online
You can order your repeat prescriptions via SystmOnline on a computer, tablet or smartphone. This can now also be done via the Airmid App. - In Person
Tick the boxes on your green repeat medication slip, OR, write a note stating what medications you would like and drop it off or post it to the surgery. Please only order medications that you need. - By Email
[email protected] - Automatic Ordering
We can order for you, and even deliver for FREE.
Collecting your Prescription
Please allow five working days period notice for YOUR repeat & requests. Please add Do not include weekends & Bank holidays. Please see below.
- The five working day notice period for repeat prescription requests made online between 18:00 to 00:00 starts from 08:30 on the next working day.
- The five working days notice period for repeat prescription requests made online between 00:00 and 08:30 starts from 08:30 on that day if a working day or from 08:30 on the next working day.
For some/few medications, the prescription must be printed off and taken to the pharmacy in person. You will always be notified if this is the case for your prescription.
- NHS prescription charges – NHS (www.nhs.uk)
- Save money with a prescription prepayment certificate (PPC) – NHS (www.nhs.uk)
- Find a pharmacy – NHS (www.nhs.uk)
Dispensing
Patients who live more than one mile from a chemist as the crow flies may elect to have their drugs dispensed at the surgery.
The dispensary is open Monday to Friday, excluding Bank Holidays from 08:30-13:00 and 14:00-18:30.
Prescription forms or prescription drugs cannot be issued outside of these times.
Get a Prescription
Non-urgent advice: Medication Deliveries
We now offer a free delivery service to dispensing patients within our catchment area. We visit the following areas on the following days:
– Monday – Blofield, Blofield Heath, Hemblington, South Walsham and South Burlingham
– Tuesday – Beighton, Cantley, Buckenham and Hassingham
– Wednesday – Lt and Great Plumstead, Postwick, Thorpe/Thorpe End, Witton and Salhouse
– Thursday – Lingwood
– Friday – Rackheath, Strumpshaw and Brundall
Medication request will need to be ordered 7 days before your delivery day. Please contact dispensary for any further details on 01603 71225 – Option 4
Questions about your Prescription
If you have questions about your medication, your local pharmacists can answer your questions on prescription and over-the-counter medicines.
You can also contact us at the surgery in two ways.
- Phone our pharmacist after 10am on 01603 712255
Extra Medication To Cover a Patients Holiday
If you are a permanent UK resident the NHS accepts responsibility for supplying ongoing medication for temporary periods abroad of up to three months. Any person whose absence from the UK is longer than three months will have to make arrangements to have their medication prescribed by a practitioner in the country they are visiting.
Patients Residing Abroad
Patients now residing abroad who holiday in the UK will not be prescribed medication other than that regarded by the clinician as immediately necessary.
Medication Reviews
If you have a repeat prescription, we will ask you to come in at least once a year for a review. Please make sure you book a routine appointment when we ask you to come in for your review.
You can do this in three ways.
- Phone us Monday to Friday, from 10am to 6.30pm
- Visit the surgery and speak with a receptionist, Monday to Friday from 10am
Prescription Charges
Find out more about prescription charges on nhs.uk.
About Pharmacists
Pharmacists are experts in medicines who can help you with minor health concerns.
As qualified healthcare professionals, they can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Disposing of Old Medicines
If your medicine is out of date, unwanted, or some of it is left over after you have stopped taking it, do not put it in your household bin or flush it down the toilet. Instead, take it to your pharmacy to be disposed of safely.
Over-the-counter medicines
Did you know that your local NHS spends £15m a year on prescribing medicines that are available to buy at the pharmacy?
Following national guidance from NHS England, our GPs are asked not to prescribe these medicines (there are some exceptions, see the below link), including for conditions such as coughs, colds, headaches, mouth ulcers, travel sickness and mild toothache.
Your GP will not generally give you a prescription for over-the-counter medicines for a range of minor health concerns. Instead, over-the-counter medicines are available to buy at your local pharmacy.