The practice holds personal information about you on our computer system and in paper records to help us to look after your health needs. The practice is responsible for their accuracy and safe-keeping. Please help to keep your record up to date by informing us of any changes to your circumstances.
Doctors and staff in the practice, including community staff, have access to your medical records to enable them to carry out their roles. From time to time information may be shared with others involved in your care if it is necessary. Anyone with access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private.
All information about you is held securely and appropriate safeguards are in place to prevent accidental loss. All staff have a duty to comply with confidentiality of such information or data.
In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstances you may be required to give written consent before information is released, such as for medical reports for insurance, solicitors etc.
To ensure your privacy, we will not disclose information over the telephone unless we are sure that we are talking to you.
You have a right to see your records if you wish. An appointment with a member of the reception team will be required. In some circumstances a fee will be payable.