NHS App
Routine Appointments
You can request a routine appointment in the next 7 days by:
- Completing an online form.
A member of the team will respond within 2 working days. We are open Monday to Friday, 8.30am to 6.30pm - Phone
The earliest GP appointment is 08:30 and the latest GP appointment is 17:50. The earliest nurse team appointment is 08:30 and the latest nurse team appointment is 17:50 (17:40 for a 20 minute appointment). - Visiting the surgery and speak with a receptionist
The earliest GP appointment is 08:30 and the latest GP appointment is 17:50. The earliest nurse team appointment is 08:30 and the latest nurse team appointment is 17:50 (17:40 for a 20 minute appointment). - Using the NHS App and SystmOnline to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Urgent Appointments
You can request urgent appointments each day – Monday to Friday – phones open 8.30 to 6.30.
We will respond within 48 hours when we are open.
- Phone
The earliest GP appointment is 08:30 and the latest GP appointment is 17:50. The earliest nurse team appointment is 08:30 and the latest nurse team appointment is 17:50 (17:40 for a 20 minute appointment).
- Visiting the surgery and speak with a receptionist
We are open Monday to Friday, 8.30am to 6.30pm. When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your Appointment
However you choose to contact us we may offer you a consultation:
- By phone
- Face-to-face at the surgery
You can specify an appointment by phone or face to face. However, you wish to contact us we CAN offer you a consultation by phone or face to face.
We usually provide a telephone appointment and then offer a face-to-face appointment if needed. However, if you prefer a face-to-face appointment, please tell us.
If you need help with your appointment, please tell us:
- If there’s a specific doctor, nurse or another health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs.
Chaperones
We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required.
This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time.
You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.
The role of a chaperone:
- Maintains professional boundaries during intimate examinations.
- Acknowledges a patient’s vulnerability.
- Provides emotional comfort and reassurance.
- Assists in the examination.
- Assists with undressing patients, if required.
Cancelling or changing an appointment
If you make an appointment that you subsequently do not need, please cancel the appointment thus enabling that appointment to be offered to another patient.
You can cancel your appointment by:
- Phone
– Monday to Friday, 8.30am to 6.30pm
- Visiting the surgery and speak with a receptionist
– We are open Monday to Friday, 8.30am to 6.30pm
When we are closed
NHS 111
If you are very unwell and you cannot wait until the surgery has opened, please call NHS 111 by dialling 111, and they will be able to advise on the care that you need. They can organise emergency services or an ambulance if needed. The NHS 111 is staffed by fully trained advisers supported by experienced nurses, pharmacists, and doctors. The NHS 111 service is available if you require urgent medical help, but it is not a life-threatening situation.
Late Night Pharmacies
As qualified healthcare professionals, community pharmacists can offer clinical advice and over-the-counter medicines for a range of minor illnesses, such as coughs, colds, sore throats, tummy trouble and aches and pains.
If symptoms suggest it’s something more serious, pharmacists have the right training to make sure you get the help you need. For example, they will tell you if you need to see a GP, nurse or other healthcare professional.
All pharmacists train for 5 years in the use of medicines. They are also trained in managing minor illnesses and providing health and wellbeing advice.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
You can find out your nearest open pharmacy on the NHS.uk website. Once you have searched for the location, you can select ‘only show pharmacies open now’ if you are searching outside of usual business hours.
Improved Access Hubs
This is a service open to our patients who want to be seen by a GP or nurse practitioner outside our normal working hours. These are appointments that are available at other GP Surgeries which are listed below:
- Hoveton & Wroxham Medical Practice – Stalham Road, Norwich, NR12 8DU
- Stalham and Staithe Surgery
- Ludham & Stalham Surgery/Acle Medical Centre
If you wish to request one of these appointments, please call us on 01603 712255 and speak to one of our reception team who will be happy to book you one of these appointments.